Communicate with insurance company in pre-authorization-التواصل مع شركات التأمين في الموافقه الطبية

Communication (From Healthcare Provider to Payer): Use this feature to send any communication (mean it is a message) to payer. Please note that, the provider can send communication to an already submitted authorization request.

Step 1: login to https://eclaims.waseel.com/en/

Step 2: from left side menu click on Pre Authorization -> Pre Authorization Transaction

Step 3: Click on the authorization transaction.

Step 4: Navigate to “Communication” tab

Step 5: Click on “Add Communication” 

Step 6: Enter communication message and click on “Add” button. 

Note: User can choose a file to attach. User can add multiple messages and files as attachments. 

• Choose File:  Click on the button browse and add the file as an attachment
• Text Field: User can enter any message.
• Select Item: a communication can be sent for any particular item, please click and choose the needed item to be added to the communication.

Step 7: Click on “Add Communication” to send the Communication to payer.

Note: It is a real time transaction to payer, on successful transaction the message will be added to the authorization request. If a communication remained failed to be submitted to the payer system error message.