Communication (From Healthcare Provider to Payer): Use this feature to send any communication (mean it is a message) to payer. Please note that, the provider can send communication to an already submitted authorization request.
Step 1: login to https://eclaims.waseel.com/en/
Step 2: from left side menu click on Pre Authorization -> Pre Authorization Transaction
Step 3: Click on the authorization transaction.
Step 4: Navigate to “Communication” tab
Step 5: Click on “Add Communication”
Step 6: Enter communication message and click on “Add” button.
Note: User can choose a file to attach. User can add multiple messages and files as attachments.
- Choose File: Click on the button browse and add the file as an attachment
- Text Field: User can enter any message.
- Select Item: a communication can be sent for any particular item, please click and choose the needed item to be added to the communication.
Step 7: Click on “Add Communication” to send the Communication to payer.
Note: It is a real time transaction to payer, on successful transaction the message will be added to the authorization request. If a communication remained failed to be submitted to the payer system error message.